Innovation through process automation 1 (Source: Bachiller, Y., Busch, P., Smith, S., (2022) "Innovation through process automation: Factors for success" 33rd Australasian Conference on Information Systems (ACIS) University of Melbourne 4-7th December 11 pages. The target process improvement is a study abroad application process, for students aiming to study overseas (Bachiller, Busch and Smith, 2022). The scope statement here relates to students intending to study overseas for a short-term (2-6 weeks) or one semester (13 weeks). Some institutions aim to send 100% of their students overseas (Berg et al., 2012). The current process The high-level process starts with [steps 1-9 in figure 1 below]: - an information session - an study overseas application - assessment - nomination of a host university