Question: Instruction: Answer it briefly Have you ever had a bad experience in a restaurant? What happened? Did you go back after your unsatisfactory experiences? Why

Instruction: Answer it briefly

  • Have you ever had a bad experience in a restaurant? What happened? Did you go back after your unsatisfactory experiences? Why or why not?
  • Do you have a favorite store that you always buy from? What makes you go back to buy again, from that store?
  • .How are the concepts of customer value, customer satisfaction, and customer retention related to each other?
  • Why do companies value customer loyalty?
  • What are the different stages of evolution of customer relationships? Explain the marketing goal for each stage
  • Why should companies value customers as friends and partners? How can the company
  • .Do you own a loyalty or rewards card? From which company? How often do you use it? Do you think the rewards that you get are enough to keep you loyal to the company?

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