Instruction: Enact a role play to depict the following: At least THREE (3) common problems experienced by
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Question:
Instruction: Enact a role play to depict the following:
At least THREE (3) common problems experienced by customers in a service organization
Show how the use of problem solving and negotiation skills can be used to address the issue
Use the problem-solving process to identify solutions
Determine the best solutions to resolve this issue
Recommend THREE (3) ways the organization can empower its staff on how to deal with different types of customers while solving problems
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