Instruction: In the booklet provided, answer any TWO $(2)$ questions from this section.

Question $1$

A$.$ Explain the concept of industrial relations.

B$.$ Discuss FIVE $(5)$ factors which could lead to industrial action in an organisation. Include

in your answer the impact of industrial action on the company and its image. $(22$ marks$)$

$($Total $30$ marks$)$

Question $2$

A$.$ Explain the following concepts:

i$.$ Industrial Disputes Tribunal

ii$.$ Trade Union

iii. Labour Relations

iv$.$ Labour Law

v$.$ Collective Bargaining

$(15$ marks$)$

B$.$ The Labour Relations Code $1976,$ established under the Labour Relations and Industrial

Disputes Act $1975,$ outlines several responsibilities of a trade union.

i$.$ State the main objective of a trade union.

$(2$ marks$)$

ii$.$ How should the trade union seek to achieve this objective?

$(3$ marks$)$

iii. Briefly explain any FIVE $(5)$ responsibilities of a trade union.

$(10$ marks$)$