Instruction: Please answer all questions from this section. (30 marks)

Case Study

Nyame Bekyere Wholesale Supply and Distribution Company (NBWSDC) sells parts, equipment,

and supplies for recreational activities like plastic slides, bouncy castles, swings and electronic

trains. In addition, NBWSDC has a service department for the repair and service of the

recreational items. The owner, Mr. Osei Nyame Bekyere, bought the company five years ago from

its original owner. The organization is set up in three divisions: service, retail parts and supplies,

and wholesale. The owner and president, has a vice president for each operating division, for

example the warehouse has three groups: receiving (checking orders for completeness, returning

defective merchandise, stocking the shelves, filling orders), service parts, and order filling for

distribution to customers. The warehouse group is responsible for all activities related to parts

and supplies receiving, storage, and distribution.

The retail sales division includes all functions related to selling of parts and supplies at the two

stores and in the mobile sales trailer. Personnel in the retail division include salespeople and

cashiers. The retail salespeople also work in the warehouse because the warehouse also serves as

the showroom for walk-in customers.

In the service department the service manager supervises the service writers, one scheduler, lead

mechanics and technicians. The service department includes the repair group at the main store

and the service department at the satellite store. The repair group has two service writers who

have special expertise in collision repair, electronics, patching of inflatables and wielding of

disfigured swings. The accounting and finance groups do everything related to the money side

of the business, including accounts payable and receivable, cash management, and payroll. Also

in this group is the one person who handles all of the traditional personnel functions.

Mr. Osei Nyame Bekyere has run other small businesses and he is known as a benevolent owner,

always taking care of the loyal employees who work hard and are the backbone of any small

business. He is also known as being real tough on anyone who loafs on the job or tries to take

unfair advantage of him or the company. Mr. Osei Nyame Bekyere has developed a good work

ethic among the younger employees and to keep the old-timers fully involved as well. Since he

bought the business, He has instituted new, modern, employee-centered human resource

policies, however, the company is still a traditional hierarchically structured organization. The

company is located at Accra Central where patronage is high as most of their customers are

located. The region has many outdoor recreational activities and event organizing owners who

hire or buy their equipment. The former owner of the business specifically chose not to be in the

recreational sales business, figuring that parts and service was the better end of the business. Two

stores are strategically located on opposite ends of the municipality, and a mobile sales office is

moved around the commercial centres and recreational areas during the peak months of the year.

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When Mr. Osei Nyame Bekyere bought the company, the parts and supplies business was only

retail, relying on customers to walk in the door to buy something. After buying the business, Mr.

Osei Nyame Bekyere applied good management, marketing, and cash-management principles to

get the company out of the red and into profitability. Although it was not the only such business

in town, NBWSDC was the only one locally owned, and it had a good local following.

About two years ago, there was a recognition that the nature of the business was changing. First

and foremost, the large nationwide retailers moving into commercial areas were identified. These

retailers were using discount pricing in large warehouse-type stores. These large retail stores

could use volume purchasing to get lower prices from manufacturers, and they had the large

stores necessary to store and shelve the large inventory. Mr. Osei Nyame Bekyere, with only two

stores, was unable to get such low prices from manufacturers. He also noted that event organizers

in the towns were notorious for shopping around for the lowest prices, but they also appreciated

good, friendly customer service. People interested in recreational items also seemed to be

following the national trend to shop either in person or through social media. So for a variety of

reasons Mr. Osei Nyame Bekyere began to develop a wholesale business by becoming a wholesale

distributor to the many play gadgets parts and supply businesses in the small towns located in

the recreational areas around Accra and in it environs. As part of his business, he created the first

catalog for inflatable play items, types of trains, swings and others. Also, he made placing an

order very easy as he made a wide range of communication channels available for placing orders

and offered delivery services to the customers.

Although it is now barely profitable, Mr. Osei Nyame Bekyere is concerned about the changes in

the industry, competition and about making the monthly payments on the 5 million Ghana Cedis

loan he got from his bank to buy the business in the first place. In addition, he reads about the

latest management techniques and attends various professional conferences around the country.

He has been hearing and reading about this team-based organization idea and thinks it might be

just the thing to energize his company and take it to the next level of performance and

profitability. At the annual strategic planning retreat, Mr. Osei Nyame Bekyere announced to his

top management team that starting from the beginning of the new year the company would be

changing to a team-based arrangement.

Case Questions (30marks)

I.

II.

III.

Describe the type of group Mr. Osei Nyame Bekyere want to create for the operation of

What mistakes has he already made in developing a team-based organization?

Name one example each of the managerial levels in NBWSDC and state two duties each

of these managers will perform respectively. (9 marks) 3

his business.

(2marks)

Explain any three (3).

(6marks)

IV. Using the organization chart of Mr. Osei Nyame Bekyeres business, how would you put the employees together in teams to enhance team effectiveness.

(5marks)

V. State two challenges which are contemporary in nature that he is likely to face in reaching his customers with their choice from his catalogue.

VI. In your view how many workers should be assign to a team and why?

(4marks)

(4marks)

SECTION B: ANSWER ANY TWO QUESTIONS FROM THIS SECTION

2. Changes in society impact how organizations operate leading to changes in organizational behaviour. Discuss any two contemporary issues that have impacted organizations in Ghana. Using relevant examples, explain two (2) benefits and two (2) challenges respectively of the contemporary issues to organizations

(15 marks)

3. Akeley is a student working toward a bachelors degree in finance. In order to gain some work experience and increase her marketability, she has accepted a summer internship in the finance department at a pharmaceutical company. She is quite pleased with the pay: GH15 an hour is more than other students in her cohort receive for their summer internships. At work she meets Joshua, a recent graduate working as a middle manager in the same finance department. Joshua makes GH30 an hour and is dissatisfied. Specifically, he tells Akeley that, compared to managers at other pharmaceutical companies, he makes much less. It isnt fair, he complains. I work just as hard as they do, yet I dont make as much. Maybe I should go work for the competition.

i. Explain with the appropriate theory in organizational justice, how someone making GH30 an hour could be less satisfied with his pay than someone making GH15 an hour and be less motivated as a result?

(5 marks)

ii. What is organizational justice. Using the analogy above, explain which type of organizational justice is exhibited.

(5 marks)

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iii. Based on your knowledge of organizational theory, discuss four main options you think are available to Joshua who perceives inequity?

(5 marks)

Agya Kofi has been a clerk in a business firm for over a decade. He feels that he has been doing his job efficiently. However, the promotion to a supervisory position, which he has been expecting, has never materialized. He feels sad about it, and a little angry with his manager, Roselyn, who is responsible for promotions

Agya Kofi feels that a deserving promotion has been denied to him and he attributes it to the fact that Roselyn belongs to a community different from his. This feeling has gone to such an extent that Agya Kofi has become somewhat negligent in his work. He keeps a book of poems which he quietly reads in the office in moments of dullness. He has even begun to write poems, a practice of his university days, and now he does so even in his office occasionally and delights in it. He even thinks of giving up his clerical job and imagines himself sitting in a chair of the sub-editor of a magazine which has published two of his poems using his nickname.

i. Analyze the feelings and behaviour of Agya Kofi in light of your knowledge of personality, perception and attitudes

4. Analyze the following case and answer the questions given at the end of the case:

ii. What do you feel about the attitude of Agya Kofi?

(10 marks) (5 marks)