Instructions: 1. Submit your responses in the Blackboard Assignment area as instructed before midnight of the due date per the Critical Path. Late assignments are subject to 20% penalty per day and will not be accepted after 5 days late. 2. Provide your solution in one MS WORD document. 3. Provide your final answers in format provided. You are required to support your answers showing calculations where appropriate. This is important as part marks may be awarded if your final answer is incorrect but calculations are provided. 4. Your answers to questions are required to be in sentence format with proper grammar and spelling. Do all questions in this assignment. Please note the Humber College policy on plagiarism. There are 7 questions in this assignment and you must do all 7. PLACE YOUR ANSWERS IN THE AREA INDICATED

1. A company in South Korea makes bicycle wheels. They make 10,000 per day with the following resources: a) Labour: 600 hours per day at $6.50 per hour b) Raw Material: 1,000 kilograms of rubber per day at $1 per kilogram and 1,000 kilograms of aluminum per day at $2 per kilogram c) Energy: $4000 per day d) Capital costs and overhead costs: $15,000 per day a) What is the labour productivity per labour-hour. b) What is the multifactor productivity for these bicycle wheels? c) If energy costs can be reduced by $1000 per day without any other changes or losses in productivity what is the percent change in multifactor productivity? (Hint: Review Week 1 homework) Answer: Question Answer a) Labour productivity per labour-hour b) Mulitifactor productivity c) Percent Change in multifactor productivity Show your calculations here (mandatory): PLACE YOUR ANSWERS IN THE AREA INDICATED

2. Review the case A Hospital Benchmarks Against the Ferrari Racing Team in your text in Chapter 6 Select 3 of the 7 TQM tools shown in Figure 6.6 of your text and explain how these might be used to improve the handoff challenge faced by hospitals. Answer: TQM Tool Brief explanation of how it could help PLACE YOUR ANSWERS IN THE AREA INDICATED 3. What are 3 reasons productivity is difficult to improve in the service sector? (From Chapter 1) Answer: 1. 2. 3. PLACE YOUR ANSWERS IN THE AREA INDICATED

4. Using A-O-N, diagram the network described below for Samanthas construction project. a) Calculate its critical path. b) How long is the minimum duration of this network? Activity Predecessor Time (weeks) J - 10 K J 8 L J 6 M K 3 N K 2 O L 7 P M, N, O 5 Answer: a) Critical Path (weeks) b) Minimum duration of this network (weeks) Show youre A-O-N diagram here: PLACE YOUR ANSWERS IN THE AREA INDICATED

5. Prepare a flowchart for making a sandwich. Place Your Flowchart Here: PLACE YOUR ANSWERS IN THE AREA INDICATED

6. Prepare a time-function map for making a sandwich. Place Your Time-Function Map Here: PLACE YOUR ANSWERS IN THE AREA INDICATED

7. If you were to start a company what would it be? a) If the mission statement is the purpose or rationale for your companys existence, what would the mission of your company be? b) Strategy is how an organization expects to achieve its mission and goals. Of the Ten Strategic OM Decisions (see Chapter 2) pick the 3 most important to your company. Explain why each is important to achieving your mission. Answer: Your Answer What is your company? a) Missions Statement b) Strategic Decision #1 Strategic Decision #2 Strategic Decision #3