Begin by reading "Tim Hortons uniform may soon include masks, as drive-thrus and dining rooms get a pandemic makeover". As you read the Toronto Star article, make notes and consider how operations processes such as site selection, capacity planning and managing operations relate to the service industry that Tim Horton's represent. Also consider how employee motivation may impact the operations process. Reading: https://www.thestar.com/business/2020/05/12/tim-hortons-prepares-to-welcome- customers-back-to-its-dining-rooms.html When you are done reading, you will use the case analysis process to write a report about the operational and employee motivational challenges that Covid-19 presents service industries like Tim Horton's. Use this website to help you understand the elements required for writing a case analysis: https://www.wikihow.com/Analyse-a-Case-Study; along with the questions below to guide you. Use the headings provided in bold to structure your report as well. CASE ANALYSIS QUESTIONS- the following case analysis questions have been modified from the wikihow (2019) post "How to Analyse a Case Study"- while you will use the website as a guide, include only the content indicated in below.