Instructions: Below are seven questions that you will answer. Your score on each question will be based on how thoroughly you answered, the strength of rationale and reasoning that you offer in support of your decisions, and how well the answer exemplifies Human Resources Management Best Practices.

1. How should a shop steward best handle the grievances of the staff employees?

2. How should a hospital handle staffing shortages other than the obvious---hire more staff? The hospital simply does not have money to hire more.

3. Given the limited information about Anita, how can she best complain about being passed over the Chief Medical Officer position?

4. If you were Neuroscience Department Chair, how would you handle the performance appraisal and travel reimbursement problem?

5. If you were Neuroscience Department Chair, how would you handle the scheduling problem?

6. If you were Neuroscience Department Chair, how would you handle the problems with the administrative assistant?

7. What changes (if any) in the collective bargaining agreement would you recommend considering the needs of the department chairs and the staff?