Instructions

Broadly speaking, processes can be segmented as either structured or dynamic. From the processes listed below select 2 and for each one draw out the activities in the process and then discuss whether the process is structured or dynamic. What type of processes facilitates automation? Which process can be automated? For processes which are dynamic how would you make them structured?

County Property Tax Appeal

Criminal Misdemeanor Charges (Traffic Violation)

Criminal Felony Charges (Crimes Against Person)

Pediatrician Visit (Wellness Check)

Pediatrician Visit (Sick Visit)

Patient Cancer Treatment Regime

Professor Accepting Late Work

Professor Allowing a Student to Take a Missed Test

Late Airline Passenger Being Allowed on a Flight