Instructions

Business Process Costing

Instructions:

Consider a business process using a firm with which you are familiar. Business processes include the following tasks:

• developing and managing products and services,
• marketing and selling products and services,
• managing customer service,
• developing and managing human capital, and
• managing information technology.

Once you have identified the firm and business process, select, describe, and discuss the business process by elaborating on the following information:

• what starts and what ends the process (inputs and outputs),
• what roles (jobs) participate in the process (map them),
• the effectiveness of the current process,
• the cost of the process (document any assumptions), and
• any improvements for management consideration.