Instructions:

Choose a Software System:

Select a software system $($real or hypothetical$)$ that requires maintenance and support. Examples could include:

An e$-$commerce websiteA mobile appA student management systemA banking application

Define the Scope of Maintenance:

Identify the types of maintenance the system will need:

Corrective: Fixing bugs or defects.Adaptive: Updating the software to work with new environments or technologies.Perfective: Improving performance or adding new features.Preventive: Reducing the risk of future problems.

Create a Maintenance Plan:

Document the Maintenance Strategy:

Define processes for bug reporting and tracking.Specify roles and responsibilities for the maintenance team.

Detail the Support Process:

Outline the help desk or customer support setup $($ticketing systems, FAQs, etc.$).$Define service$-$level agreements $($SLAs$)$ for issue resolution.

Version Control:

Explain how updates and patches will be managed $($e$.$g$.,$ Git, versioning rules$).$

Testing Procedures:

Describe the testing protocols for updates $($unit testing, regression testing, etc.$).$

Challenges and Mitigation:

Identify challenges the maintenance team might face $($e$.$g$.,$ lack of documentation, user resistance$).$Propose strategies to mitigate these challenges.

Future Trends:

Discuss how emerging technologies $($e$.$g$.,$ AI$,$ automation$)$ could impact the maintenance and support process.