Instructions: Identify each item as a critical success factor or a key performance indicator.

Quantifiable metrics a company uses to evaluate progress toward critical success factors $$

Crucial steps companies perform to achieve their goals and objectives and implement their strategies $$

Create high$-$quality products $$

Turnover rates of emplovees $$

Percentage of help desk calls answered in the first minute $$

Retain competitive advantages $$

Reduce product costs $$

Number of new customers $$

Increase customer satisfaction $$

Number of product returns $$

Hire and retain the best business professionals $$

Average customer spending