Instructions In the table below, develop a half-page Information Guide for each of the following areas: Privacy Conflicts of interest Complaints handling Additional Instructions Responses should contain sufficient detail to fully explain your answer. Lists and bullet points are acceptable responses to the questions. Each Information Guide should be 3 to 4 paragraphs in length.

IMPORTANT: Remember to scroll down all the way through the table to ensure that you answer all the questions in the table.

INFORMATION GUIDE PRIVACY

Use the information from the following websites to prepare your Information Guide on privacy (you will need to copy and paste each link into a new browser tab to open the link): https://legalvision.com.au/australian-privacy-principles-impact-real-estate-industry-australia/ https://www.oaic.gov.au/privacy/your-privacy-rights/tenancy/ Part [5.11] Privacy Act 1988 in your Cluster 2 Learner Guide The Information Guide must be in your own words and at least 250 words long.

INFORMATION GUIDE CONFLICTS OF INTEREST

Use the following information to prepare your Information Guide on conflicts of interest (you will need to copy and paste each link into a new browser tab to open the link): https://www.qld.gov.au/law/laws-regulated-industries-and-accountability/queensland-laws-and-regulations/regulated-industries-and-licensing/regulated-industries-licensing-and-legislation/property-industry-regulation/legal-requirements-for-the-property-industry/disclose-your-interests-in-property-transactions Part [12.3] Conflicts of Interest in your Cluster 2 Learner Guide The Information Guide must be in your own words and at least 250 words long.