Instructions:

In the TEDxUGA presentation, J. Marshall Shepherd (https://youtu.be/LcNvkhS4UYg) shares his perspective and experience with perception. In the course textbook, there is a large section on the role perception in observation, reflection, and action. Based on the Shepherds perspectives in the video and textbook content on perception, answer the following questions in a discussion post of 150 words:

1. What steps might a frontline hospitality leader take to reduce personal biases that interfere with accurate observation, truthful reflection, and actions that are fair and equitable?

2. Some leaders believe they do not have any biases. If you believe you do not have any biases, please state the premises that support your conclusion? If you believe you do have biases, please state the premises that support your conclusion?

Thank you very much