INSTRUCTIONS: In this assignment you will write a negative (bad news) letter. You are a supervisor for a cell phone company based in NS. One of your representatives has received a phone call from a customer (a grampa) complaining about their most recent phone bill (December 2020). The data charges are twice as high as usual and he would like a refund for the data part of the bill.

Review chapter seven of your text (Negative Writing Situations). Write a formal business letter to inform him that he may not have a refund. You may be as creative as you like with the information in your letter.

RUBRIC: Your mark will be based on: 1. clear writing 2. technique 3. formatting. Value=3%

Note: APA formatting is not relevant to this assignment as the information is creative (pretend).