Instructions On a word document answer the following questions. Think of a significant exchange that occurred on the phone, online, or during an in-person conversation. Take a few moments to write down what happened in that exchange. How might it have played out differently via another channel (e.g., on the phone, text messages, in person)? Follow-Up Questions What was significant about this exchange as it originally occurred? How might it have been different via another channel? Would the people involved probably have said, done, or interpreted things differently? If so, how? In this instance, do you think the channel was optimal or would another have been better? Why? S M T 1022 MEN 20 2