:= Instructions Read Chapter 4, specifically pages 63- 79, and understanding the liability of social media. Next read critical thinking and answer the questions, justifying your answer with your classmates. Students are required to answer the 3 (15 points) questions in detail (50 - 75 words for each answer), next students are to participate with classmates. Each participation post should be substantive (50 -75 word count) 10 points for participation. ) Discussion Prompt Social media can be used to improve customer service. 1. How might the use of social media benefit patients in the health care context? 2. How might the use of social media with patients benefit the health care provider? 3. Are there any ethical and/or legal downsides for the patient and/or the health care provider in the use of social media to improve customer service? Participation should consider all opportunities and challenges of social media for the patient, physician, and both the ethical and legal components