Question: Instructions: Read the DFS: Insuring Customer Service Excellence Through E - Learning from the coursepack. Then answer the following questions. Question # 1 .

Instructions: Read the "DFS: Insuring Customer Service Excellence Through E-Learning" from the coursepack. Then answer the following questions.
Question #1. What are the key organizational benefits and risks of a company like DFS adopting e-learning?
Instructions: Read the "DFS: Insuring Customer Service Excellence Through E-Learning" from

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