Instructions: Read the $$Vancouver General Hospital: Improving Porter Efficiency$$ case and answer the following questions:

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$1.$ How well did the hospital$$s current porter schedule serve to meet the number of calls to be received during each day?

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$2.$ Did Vancouver General Hospital $($VGH$)$ require more porters to meet demand, or could VGH meet the capacity with fewer staff?

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$3.$ What should Brown recommend to the VGH$$s board of directors at the next week$$s planning meeting?

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$4.$ Using the information & data provided in the case, think critically about how to apply the waiting$-$line calculations we discussed in class to better understand utilization, staffing levels, supply & demand at VGH$.$ Take your best shot at identifying arrival rate $($A$),$ service rate $($S$),$ number of servers $($M$).$ Then, work through calculating the utilization factor $($u$),$ average number of requests in queue $($Lq$),$ and average wait time $($Wq$).$ What do these calculations tell you about this process? How can it be improved?