Instructions:

Select a case from the industry or a new case with relevant information on process re$-$design done. $($Hint: ensure you examine a case with process redesign on customer service$).$

Assess the effectiveness of the redesign initiative and provide recommendations for future improvement

Use the appropriate evaluation techniques outlined to carry out a systematic analysis of there$-$designed business process.

Evaluation Rubric:

Appropriate evaluation of the impact of the process redesign on customer satisfaction considering the available data and case study information $($Hint: Pre and postimplementation$)$

Appropriate evaluation of process redesign initiatives that align with consumer needs

Well$-$supported recommendation for further improvement considering potential challenges and opportunities, logical reasoning, and critical thinking

Clear and concise preparation of data analysis report in APA format with appropriate references.