Instructions Skandinaviska Enskilda Banken (SEB), one of northern Europe's largest banking groups, operates in several countries,...

 

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Instructions Skandinaviska Enskilda Banken (SEB), one of northern Europe's largest banking groups, operates in several countries, including Germany, Poland, and Russia. In the past, many of SEB's decisions were made as a result of an approval process that involved circulating paper documents. In addition, important data was stored on decentralized systems that were accessible to only certain decision makers. Delays and bottlenecks resulted, with a consequent effect on the speed and effectiveness of customer service. To solve these problems, SEB Latvia chose the IBM Lotus Domino messaging and collaboration platform. After the system was installed, Exigen (an IBM business partner) and SEB Latvia's IT team started working with users to gather requirements and automate processes to increase efficiency. The Lotus system now provides centralized information access via a Web interface that all decision makers can use. Answer the following questions in a Microsoft Word document and save the file on your computer with your last name in the file. (Example: module_10_case1_Jones.doc) 1. What processes did the Lotus platform automate and streamline? 2. What are some of the benefits of the new Web interface? 3. Which of the development methods discussed in this module would be most suitable at SEB Latvia? L Instructions Skandinaviska Enskilda Banken (SEB), one of northern Europe's largest banking groups, operates in several countries, including Germany, Poland, and Russia. In the past, many of SEB's decisions were made as a result of an approval process that involved circulating paper documents. In addition, important data was stored on decentralized systems that were accessible to only certain decision makers. Delays and bottlenecks resulted, with a consequent effect on the speed and effectiveness of customer service. To solve these problems, SEB Latvia chose the IBM Lotus Domino messaging and collaboration platform. After the system was installed, Exigen (an IBM business partner) and SEB Latvia's IT team started working with users to gather requirements and automate processes to increase efficiency. The Lotus system now provides centralized information access via a Web interface that all decision makers can use. Answer the following questions in a Microsoft Word document and save the file on your computer with your last name in the file. (Example: module_10_case1_Jones.doc) 1. What processes did the Lotus platform automate and streamline? 2. What are some of the benefits of the new Web interface? 3. Which of the development methods discussed in this module would be most suitable at SEB Latvia? L

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1 The Lotus platform automated and streamlined various processes within SEB Latvia including decisio... View the full answer