INSTRUCTIONS: Students are required to read the Chapter on the Performance Management

Process $($Chapter $2).$ Do the following as instructed below: The assignment is to be completed

using no more than three to five typed pages that meets APA requirements $-$ to also reflect

double space, Times New Roman Font and Font size $-12.$

ACTIVITY ONE: Read the case below and then respond to the requirements that follow.

Case Study: Performance Management at Stellar Financial Services

Company Overview: Stellar Financial Services $($SFS$)$ is a large firm offering a range of

financial products, including loans, investment services, and insurance. The company places a

strong emphasis on employee development and has adopted a performance management syste

aligned with the major performance management principle reflected in the literature. This

system integrates both performance management and performance appraisal to drive employee

growth and achieve organizational goals.

Scenario: Linda Thompson is a financial analyst at SFS$,$ where she has worked for five years.

Known for her analytical skills and attention to detail, Linda has consistently met her targets.

However, her recent performance appraisals suggest that while she excels in individual tasks, she

could improve in areas such as leadership and client relations, which are increasingly important

for her role.

Performance Management Process information:

Performance Planning: At the beginning of the year, Linda's manager, Steve, meets with her to

discuss the expectations for the year ahead.

Ongoing Feedback and Coaching: Steve provides Linda with regular feedback throughout the

year. They hold quarterly meetings to review her progress on the set goals.

Performance Appraisal: At the end of the year, Steve conducts a final formal performance

appraisal. This process involves evaluating Linda's performance against the goals they set at the

start of the year. The appraisal reveals that Linda has made significant strides in client relations

but still needs to work on her leadership skills.

Development Plan: Based on the appraisal, Steve and Linda develop a new plan for the next

review year.

Performance Rewards: Linda's performance appraisal results in a merit$-$based salary increase

and a bonus, reflecting her achievements over the year. However, Steve emphasizes that future

rewards will be tied more closely to her progress in leadership and client management.

REQUIRED:

You are required to answer ALL THE QUESTIONS BELOW

Question One:

At each stage of the process reflected in the case how could Steve $($the supervisor and appraiser$)$

and Linda $($the appraise$)$ improve on each stage reflected in the case to improve Linda's

performance for the upcoming review period.

$(10$ marks$)$

Question Two:

Justify the role of ongoing feedback in the performance management process, and why is it

essential before the performance appraisal in Linda's case?

$(10$ marks$)$

Question Three:

Support the need to have development plans discussed, implemented and evaluated on a

continuous basis to improve individual and organizational performance. Provide examples to

support your viewpoint.

$(10$ marks$)$

Question Four:

How does the alignment of individual goals with organizational objectives in the performance

management process benefit both the employee and the organization, as seen in Linda's case?

$(10$ marks$)$

PROVIDE DETAILED SOLUTIONS FOR EACH QUESTIONS