Instructions

View the clip Every Call Counts in this module. It will open in a new window. You may need to log into the library site with your TUID and password.

This runs approximately $35$ minutes. Once you've viewed this clip, address the following:

In what other areas of your life does keeping control of your voice apply?

In what other situations would you benefit from knowing how to handle an irate caller?

Can you think of any ways in which you can practice controlling your voice? If so$,$ how?

Due not later than Monday by $11$:$30$ pm$.$