internal failure costs.

$2\mathrm{.}5pts$

Question $9$

Regarding the quality of design, production, and distribution of products, an ethical requirement for management is to:

determine whether any of the organization's stakeholders are being wronged by poor quality products.

gain ISO $9000$ certification for the organization.

have the organization's legal staff write disclaimers in the product instruction booklets.

obtain a product safety certificate from the Consumer Product Safety Commission.

Question $10$

$2\mathrm{.}5pts$

A production manager at a pottery factory has noticed that about $70$ percent of defects result from impurities in raw materials, $15$ percent result from human error, $10$ percent from machine malfunctions, and $5$ percent from a variety of other causes. This manager is most likely using: