Internal system-monitoring procedures linked to taking effective action / corrective steps is known as:

Select one:

a. Checks and balances

b. Quality audits

c. Systemic assessments

d. Corrective review

The complexities and interactions within a program are helped by use of a:

Select one:

a.Program roadmap

b.Program strategy diagram

c.Program charter

d.Program integration chart

Some of what makes a "service" unique from a product is that:

Select one:

a.It cannot be stored for future use.

b.Customers are involved in the service delivery

c.Services can't be separated into sections/parts like a product can

d.All of the above are true