Interpersonal and Group Process Approaches

1.Group communications, roles and functions, and group norms are the focus of. Single choice.

a) survey feedback

b) diagnostic activities

c)process consultation

d) training

2.Group "process" interventions help groups. Single choice.

a) increase the individual's awareness of their behavior

b) generate interest in analyzing relationships within the group

c) increase the skills and knowledge of group members

d) all of the above

3.Which is not a process consultation intervention?. Single choice.

a) agenda setting

b) feedback of observations

c) group norms and growth

d) training

4.The results of team building can be classified into three main areas. Which of the following is not one of these areas?. Single choice.

a) the results specific to only one individual

b) the results specific to the group's operation and behavior

c) the results affecting the group's relationships

d) the results specific to one or more individuals

5.Which of the following are team building interventions?. Single choice.

(1 Point)

a) role clarification

b) mission and goal development

c) goal setting

d) all of the above

6.______ refers to the creation of a relationship that permits the client to process events that occur in his/her environment in order to improve the situation. Single choice.

(1 Point)

a) process consultation

b) diagnosis

c) action research

d) human resource management

7.The most common focus of team-building activities is. Single choice.

(1 Point)

a) behavior related to leadership skills

b) behavior related to organization structure

c) behavior related to task performance and group process

d) behavior related to individual performance

8.The issue of who should lead a team building session is partially a function of the capabilities of the manager. Single choice.

(1 Point)

a) True

b) False

9.The evidence for the positive effects of team building is clear and consistent. Single choice.

(1 Point)

a) True

b) False

10.The basic difference between process consultation and third-party interventions is that the latter focuses on interpersonal dysfunctions in social relationships. Single choice.

(1 Point)

a) True

b)False

Organization Process Approaches

11.System wide process interventions include which of the following:. Single choice.

a. change programs directed at improving processes

b. task accomplishment between groups

c. subsystems

d. all of the above

12.Which of the following should be avoided in a confrontation meeting?. Single choice.

a. working on relevant problems

b. members from different departments in same group

c. top management separated from other groups

d. superiors and subordinates in the same group

13.Successful large-group interventions require:. Single choice.

a. a compelling conference theme

b. appropriate participants

c. relevant tasks

d. all of the above

14.From the choices below, which best describes the focus of a confrontation meeting?. Single choice.

a place to complain

a place to mobilize organizational problem-solving

a place to negotiate employee contracts

a place to reward individual contributors

15.Which of the following best describes how a microcosm group intervention succeeds?. Single choice.

a) parallel processes

b) energized people

c) concern for production

d) group interdependency

16.Identifying the core mission of an organization and assessing the organization's responses to environmental expectations are two important aspects of what type of large group intervention:

a) open space methods

b) open system methods

c) diagnostic methods

d) conference methods

17.Open-space methods for large-group interventions are not characterized by. Single choice.

a) the "law of two feet"

b) the "Four Principles"

c) a formal agenda and structure

d) regular summaries of information for all members to review

18.Which of the following is not a dilemma associated with large group interventions that help determine the best method to use in conducting the large group intervention?. Single choice.

a) dilemma of voice

b) self organizing dilemma

c) dilemma of emotional contagion

d) egocentric dilemma

19.What kind of group uses members from several other groups to help solve organization wide problems?. Single choice.

a) intergroup

b) microcosm

c) matrix

d) hybrid

20.Open-systems methods for the large-group meeting begin with a. Single choice.

a) an open discussion about the future

b) selecting one representative from each organization group

c) diagnosis of the existing environment and how the organization relates to it

d) members creating a list of constraints to change