Question: Interpersonal skills include the ability to communicate with, understand, and motivate both individuals and groups. Communication skills refer to the manager s abilities to both

Interpersonal skills include the ability to communicate with, understand, and motivate both individuals and groups. Communication skills refer to the manager

s abilities to both effectively convey ideas and information to others and receive ideas and information from others. This exercise will help you develop both of these skills as they relate to implementing a change.

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