INTERVIEW GUIDE

ORGANISATION: IGS FINANCIAL SERVICES LTD$.$Questionnaire:

$1.$ Can you briefly introduce yourself and an overview of your core services?

$2.$ What are the achievements and challenges of IGS Financial Services Ltd$?$

$3.$ What are some of the observations regarding the impact of these challenges on the performance of IGS Financial Services Ltd$?$

$4.$ Are there any interventions or remedies that have been implemented to address the identified issue$($s$)$ to your knowledge? If so$,$ could you kindly outline these initiatives? In the absence of such interventions, could you kindly explain the rationale behind this decision?

$5.$ Do you suggest or think there is need for comprehensive investigation to delve into the underlying causes of these issues, followed by the development of evidence$-$based policy recommendations to address them effectively? Start interview

ME: Good morning, Sir! Thank you for agreeing to do this interview. I am Florence Tandoh, an MBA student at the University of Professional Studies Accra, conducting this interview to fulfill an academic requirement. The primary objective is to explore any problem that may hamper your prestigious organization from achieving its strategic objectives. Would you mind if I record this conversation with my phone for accuracy?

RESPONDENT: Good morning, my dear. You're welcome to IGS Financial Services Ltd$.$ Please feel free to record the conversation to aid in your interview. I will do my best to answer your inquiries without violating the organization's confidentiality clause

ME: I$\text{'}$m grateful, Sir. Could you please provide a brief introduction of yourself and an overview of your core services?

RESPONDENT: Certainly, let me welcome you once again to my office. My name is Mr$.$ Osei Sampson, and I am the Investment Advisor of IGS Financial Services Ltd$.$ Our core services include wealth planning, financial advisory, and investment management for both individuals and corporate institutions.

ME: What are the achievements and challenges of IGS Financial Services Ltd$?$

RESPONDENT: IGS Financial Services Ltd as an investment advisory and management institution has made landmark accomplishments and significant milestones over the past few years. Some of these achievements include growth of client portfolio by $20\%,$ penetration and expansion into new markets, and introduction of cutting$-$edge financial solutions. Despite this significant milestone, IGS Financial Services Ltd also faces some constraints that hamper its efforts towards achieving its strategic objectives. Some of these constraints include market volatility, regulatory hurdles and stiff competition from Fintech organisations.

ME: Could you please share your observations regarding the impact of these challenges on the performance of IGS Financial Services Ltd$?$

RESPONDENT: Alright! These constraints have significantly affected our performance over the period. Specifically, the increasing market volatility has led to reduced returns on investment, and the regulatory obstacles have resulted in increased compliance costs.

ME: Are there any interventions or remedies that have been implemented to address the identified issue$($s$)$ to your knowledge? If so$,$ could you kindly outline these initiatives? In the absence of such interventions, could you kindly explain the rationale behind this decision?

RESPONDENT: Hahahaha! There are too many questions for me to answer, right?

ME: Hahaha! Yes, please.

RESPONDENT: In light of these constraints, IGS Financial Services Ltd has implemented several measures to address the identified issues. These measures includes enhanced risk management protocols aimed at mitigating market risks, streamlined operational processes designed to reduce operational costs, and the diversification of revenue streams to mitigate competitive pressures and adapt to evolving market dynamics.

ME: Do you suggest or think there is need for comprehensive investigation to delve into the underlying causes of these issues, followed by the development of evidence$-$based policy recommendations to address them effectively?

RESPONDENT: Sure, I believe exploring the root causes and effects of these issues within the organization can lead to practical, evidence$-$based policies that address them effectively and boost organizational growth.

Description of the Problem:

It is common knowledge that the central tenets of investment decisions or management revolves around risk and return. Deducing from the perspective of the findings from the interview, it is observed that IGS Financial Service Ltd as an investment advisory and management institution is faced with an array of constraints that hamper efforts and commitments towards maximizing investors and shareholders value.

Among the constraints impacting the organization include market volatility, regulatory hurdles and stiff competition from Fintech organisations. KINDLY ME REFRAME ALL MY RESEARCH WORK TO SIMPLE ENGLISH AND ADJUST