Interview Question 1 You have 30 associates, 2 are not on the production floor. Each can process 150 UPH (units per hour); each is scheduled for 8 hr. days, 5 days week; each day each worker is given two 15 min breaks. How many units can they output per week? How many more people would you need to produce 10,000 more units a week?

Question 2 Data set: Mon Tue Wed Thu Fri Total Services 100 126 132 45 98 Repairable 76 98 110 26 74 The data set above displays the total number of furniture repair services sent each day and how many of those services were repairable. What was the repairable percentage on Wednesday? What was the cumulative repairable percentage for the week?

Question 3 Forecasting: Based on this data set, what would you forecast for inbound and outbound calls for Friday in the call center? Day Inbound Calls Outbound Calls Total Deliveries Monday 1039 564 721 Tuesday 1378 758 947 Wednesday 901 559 690 Thursday 1031 621 746 Friday 880

Question 4 Average handle time (AHT) for inbound calls is 3:45 (mm:ss). AHT for outbound calls is 2:15. About how many agents would you need to schedule on Friday? Assume 7.5 hours per shift due to a lunch break.

Question 5 You just found out we are expecting a 5% no show rate for Friday. How many additional man-hours would you add to the forecast?