1. Introduction
   1. Company: Caesars Casinos, consisting of large entertainment casinos located across the US. With the Caesars entertainment hosting over 20,000 employees, it is important to optimize lean processes for all. Hirsch, a regional director of LEAN was asked to organize framework within three Caesar casinos located in Tunica, MS. With goals such as increasing process effectiveness, teaching problem solving skills, and improving customer experiences, Caesars was bound to succeed with a LEAN culture taught through a five-day workshop. With its customers in mind, employees, upper management, even its suppliers will benefit as known stakeholders.
   2. Problem: With a decline to revenue, the Tunica executive team was able to recognize a problem based strictly off service scores. The percentages had shifted and implementing new processes could drive customer loyalty, enhance possible bonuses which in turn drives employee satisfaction. By implementing LEAN frameworks throughout the businesses, it will develop those solutions desires while ensure employee participation.
   3. Resources: Kaizen workshops provided with goals in mind for all casino employees. LEAN culture setting to improve its processes, customer experience and problem-solving solutions were identified as management related issues. Building knowledge and engaging those participants demonstrates effectiveness from all included parties.

Section C,Resources SWOT:

Strengths:

1. Overall customer satisfaction
2. Management support for goals within LEAN workshops
3. Multiple locations available to organize framework for LEAN processes

Weaknesses:

1. Employee moral before processes were implemented
2. Declining revenue and possible employee bonuses
3. Waste within processes

Opportunities:

1. Eliminating waste via workshops provided
2. Understanding DOWNTIME (defects, overproduction, waiting, not engaging people, transportation, inventory, motion, and extra processing)
3. Increased satisfaction from all stakeholders

Threats:

1. Competition with LEAN processes already in place
2. Possible collapse of economy
3. Regulations within gaming facilities

You are critiquing the work, not the person. Your goal is to help the author achieve his or her goal. The critique should start with the strengths of the work. What works and why? Identify at least two places in which the writer does something successfully, and provide concrete examples.

Next, suggest any areas for revision. Keep the tone positive and provide concrete suggestions for revision.

The final comment should be an overall summary of the piece and your impressions, focusing on the positive.