$\_\_\_\_\_\_\_\_$ is fundamentally linked to managerial performance.

$1$ point

a$)$ Acceptance of authority

b$)$ Communication

c$)$ Leadership quality

d$)$ Delegation

For communication to be successful, meaning must be conveyed and $\_\_\_\_\_\_\_\_.$

$1$ point

a$)$ received by the other person

b$)$ distributed

c$)$ understood

d$)$ transmitted

Communication between two or more people is called $\_\_\_\_\_\_\_\_$ communication.

$1$ point

a$)$ interpersonal

b$)$ informal

c$)$ intrapersonal

d$)$ lateral

$\_\_\_\_\_\_\_\_$ consists of all the patterns, networks, and systems of communication within an organization.

$1$ point

a$)$ The grapevine

b$)$ Interpersonal communication

c$)$ Organizational communication

d$)$ Formal communication

When a communication requires employees to follow their job description or comply with company policies, communication is being used to $\_\_\_\_\_\_\_\_.$

$1$ point

a$)$ control

b$)$ motivate

c$)$ inform

d$)$ direct

As social media use in business matures, organizations $\_\_\_\_\_\_\_\_.$

$1$ point

a$)$ move to adopt more up$-$to$-$date forms of communication

b$)$ create accounts for all employees to reach customers more quickly

c$)$ require employees to disclose if they are using social media

d$)$ introduce policies around social media conduct

George prepares a memorandum explaining the objectives of a newly created work team. He is involved in $\_\_\_\_\_\_\_\_.$

$1$ point

a$)$ deciphering the message

b$)$ organizational communication

c$)$ lateral communication

d$)$ decoding the message

Converting a message into meaningful symbols is called $\_\_\_\_\_\_\_\_.$

$1$ point

a$)$ decoding

b$)$ encoding

c$)$ filtering

d$)$ translating

The receiver translates a sender$\text{'}$s message into meaning through a process called $\_\_\_\_\_\_\_\_.$

$1$ point

a$)$ decoding

b$)$ encoding

c$)$ restating

d$)$ feedback

Anything that interferes with the transmission, receipt, or feedback of a message is called $\_\_\_\_\_\_\_\_.$

$1$ point

a$)$ feedback

b$)$ media

c$)$ channel

d$)$ noise

Face$-$to$-$face conversations, emails, and company$-$wide memos are all examples of $\_\_\_\_\_\_\_\_.$

$1$ point

a$)$ noise

b$)$ channels

c$)$ feedback

d$)$ networks

The final link in the communication process is $\_\_\_\_\_\_\_\_.$

$1$ point

a$)$ decoding

b$)$ understanding

c$)$ feedback

d$)$ agreement

Which part of the communication process provides a check to the sender on whether understanding has been achieved?

$1$ point

a$)$ understanding

b$)$ encoding

c$)$ decoding

d$)$ feedback

Gestures, facial expressions, and leaning toward a person are all examples of $\_\_\_\_\_\_\_\_.$

$1$ point

a$)$ verbal intonation

b$)$ body language

c$)$ feedback

d$)$ distractions

The manipulation of information to make it appear more favorable to the receiver is called $\_\_\_\_\_\_\_\_.$

$1$ point

a$)$ active listening

b$)$ creative interpretation

c$)$ projection

d$)$ filtering

When the information we have to work with exceeds our processing capacity, the result is $\_\_\_\_\_\_\_\_.$

$1$ point

a$)$ noise

b$)$ information overload

c$)$ selective perception

d$)$ filtering

Complexity capacity refers to how effectively the channel $\_\_\_\_\_\_\_\_.$

$1$ point

a$)$ allows the receiver to easily decode messages

b$)$ can transmit different types and numbers of messages

c$)$ processes complex messages

d$)$ conveys interpersonal warmth

Computer programmers have developed their own $\_\_\_\_\_\_\_\_,$ or technical language that others may not understand.

$1$ point

a$)$ technospeak

b$)$ filtered vocabulary

c$)$ jargon

d$)$ slang

Having a strong and identifiable leader is important in the $\_\_\_\_\_\_\_\_$ communication network.

$1$ point

a$)$ chain

b$)$ virtual

c$)$ wheel

d$)$ all$-$channel

The vertical and horizontal flows of organizational communication can be combined into a variety of patterns called communication $\_\_\_\_\_\_\_\_.$

$1$ point

a$)$ matrices

b$)$ profiles

c$)$ networks

d$)$ channels

Sandra's efforts to present the company's situation in a more favorable light to employees is an example of which barrier to interpersonal communication?

$1$ point

a$)$ defensiveness

b$)$ filtering

c$)$ selective perception

d$)$ information overload

A sender initiates a message by converting a thought into symbolic form.

$1$ point

True

False

Listening for full meaning without making premature judgments or interpretations is called $\_\_\_\_\_\_\_\_$ listening.

$1$ point

a$)$ defensive

b$)$ positive

c$)$ active

d$)$ selective

Communication that is NOT defined by the organization's structural hierarchy is called $\_\_\_\_\_\_\_\_.$

$1$ point

a$)$ diagonal

b$)$ informal

c$)$ formal

d$)$ lateral

Organizations use $\_\_\_\_\_\_\_\_$ to create informal public meetings for sharing information or discussing issues.

$1$ point

a$)$ departmental meetings

b$)$ town hall meetings

c$)$ chain communication networks

d$)$ wheel communication networks

Communities of practice are groups of people who deepen their knowledge and expertise by $\_\_\_\_\_\_\_\_.$

$1$ point

a$)$ taking professional development courses

b$)$ interacting on an ongoing basis

c$)$ attending conferences

d$)$ conducting research

Ethical communication includes all relevant information, is true in every sense, and is not deceptive in any way.

$1$ point

True

False