Question: ____________ is most likely not considered a customer touchpoint. a. Point-of-sale systems b. Follow-up calls c. Records from direct selling d. Customer complaints to call

____________ is most likely not considered a customer touchpoint.

a.

Point-of-sale systems
b.

Follow-up calls
c.

Records from direct selling
d.

Customer complaints to call centers
e.

Managerial assessment of customer loyalty

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