Is Omni-channel truly different from multi-channel? Do traditional marketing approaches work in an Omni-channel world? And what
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Is Omni-channel truly different from multi-channel? Do traditional marketing approaches work in an Omni-channel world? And what new capabilities do firms need to put in place to take advantage of this world?
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ISBN: 9781506388595
1st Edition
Authors: Alfred A. Marcus, Timothy J. Hargrave
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