Question: Is process improvement alone a sufficient response to Spirits declining profits? What other changes should Spirit make? In what ways can the airline integrate empathy

Is process improvement alone a sufficient response to Spirits declining profits? What other changes should Spirit make?

In what ways can the airline integrate empathy into its dealings with both employees and customers?

Do you think it would make a difference? What measurable outcomes should Sprit seek during the process improvement effort? Why?

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