Question: Is there a cause-and-effect linkage between the measures in the internal-business-process perspective and the customer-perspective? That is, would you add other measures to the internal-business-process

Is there a cause-and-effect linkage between the measures in the internal-business-process perspective and the customer-perspective? That is, would you add other measures to the internal-business-process perspective or the customer perspective? Why or why not?

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