Is there a commonality about behavior exhibited by United Airlines personnel during the customers$$ experiences described above?

Is there a commonality in how United handled the issues immediately following the incidents?

Where might cultural intelligence skills and cultural awareness support changes in perception or behavior from the United Airlines team members?

Based on course content, would you recommend United Airlines apply a different model than SERVQUAL? What course content or course model might you recommend?

In our course we discussed:

Global Leadership in a changing world.

Intercultural communication.

Learning and global cultural intelligence.

Cultural intelligent negotiations for win$/$win$.$

Motivation for a global workforce.

Cultural Intelligence and business ethic