1. Is there a difference between training and development? Explain.

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McDonald's: Expansion by Learning In 2008, the British government announced that the The jobs in a McDonald's restaurant are very specific American fast food firm McDonald's was eligible to confer and standardized to guarantee a smooth and efficient work diplomas to its British employees. McDonald's has about process. Each food item has its own machine. The machines one thousand establishments in the UK. The business are an essential part of the production process and work world reacted very enthusiastically because working within automatically. The production process comprises several a McDonald's restaurant might lead to the comprehension steps and each step is extensively described with a work of running a business. Despite of the critical remarks from process. Every McDonald's facility works by the same interhigher educational institutes, the then Prime Minister, national standards. The machinery is in some way highly Gordon Brown, reacted positively saying that combining evolved and has been made exactly right for its particular practical skills and theoretical knowledge is no degrada- job through trial and erros. The actually speed and ease of tion of standards. each task is maximised. The area is laid out for maximum McDonald's was established when Ray Kroc, a sales efficiency and minimum movement by the worker - for agent for milk shakes equipment, met the McDonald example the buns, toaster grill and trays all being one on brothers in California. Ray Kroc entered in to a contract top of the other. There are signs everywhere with words with the McDonald's to open restaurants using the and pictures for instruction. The standardired work process McDonald name all over the world. April 15 th 1955 the and the efficient lay out makes a McDonald's restaurant first restaurant was opened in Des Plaines (Illinois, USA). more a factory than a kitchen. New workers are following MeDonald's has since grown into one of the largest fast training on the job to master the work processes. food firms in the world. McDonald's has establishments in After performing well, workers who are considered 119 countries and territories around the world and serve talents are offered to step into management training. 58 million customers each day. It employs more than 1.5 McDonald's offers e-learning programmes in management million people and has over 31,000 restaurants worldwide. Which makes it possible for students to get access to an Interestingly, most of the McDonald's restaurants are advanced diploma. Besides the training and education owned and operated by franchisers or by joint ventures. programmes McDonalds also offers scholarships to employOnly 15% of all the restaurants are owned and operated by ces who also are students studying at university, In the UK McDonald's Corporation itself. McDonald's does not make McDonald's promised to offer 10,000 apprenticeships per direct sales of food or materials to franchisees, instead annum from 2012 onwards. The company is aiming at one organizing the supply of food and materials to restaurants in seven of its workforce to be involved in preparing for an through approved third party logistics operators. All fran- on-the-job qualification through coaching, some classchisers and general managers are trained by McDonald's room learning and online study. It will include developing Hamburger University in Oak Brooks in Illinois. The young people's maths and English ability, teamwork and Hamburger University was established in 1961 for people involvement in community projects, as well as training who want to lead a McDonald's establishment. At this people how to cook burgers. The apprenticeships would University the students are taught in general management include working in the kitchens and at counters, writing to run a restaurant successfully. More than 80,000 students reports and studying hygiene and nutrition, and might last have graduated from this university. The Hamburger a year. David Fairhurst, the senior vice-president and chief University is situated on an 80 acres ( 32ha ) campus with people officer for McDonald's in the UK, said he had no 19 full-time resident instructors. The facility comprises problem with the term Mcjob provided that it did not mean 13 teaching rooms, a 300 sear auditorium, 12 interactive low-paid, low-dignity employment with no opportunitics. education team rooms, and 3 kitchen labs. Hamburger "There is still the perception there but the gap Ifrom University translators are able to provide simultaneous reality] is not as big as it was and people are understanding interpretation, and the faculty has the ability to teach in a bit more about what the reality is about. For many young 28 different languages. Restaurant employees receive people we are a stepping stone on to other things." The approximately 32 hours of training in their first month founder of the McDonald's concept Ray Kroc emphasized with McDonald's and more than 5,000 students attend the importance of developing talent and investing money Hamburger University each year. In 2010McDonaldsineducationandtrainingasasourceofsuccess.When opened a Hamburger University location in Shanghai, offering the possibility to learn and to develop, employees Chins. are not only becoming more skilful and competenc, but becoming more loyal and productive