ision and Mission: write a Vision Statement and Mission Statement for Its Your Day Spa. Use what you have learned and it might be helpful to research strong vision and mission statements to give you some ideas. Be creative here.

How will you coach your team?

Discuss situational leadership What processes will you create to ensure you are coaching and improving performance?

Embracing the generations

What do you expect to be key differences with your spa? Discuss this from a customer point-of-view and employee How will you ensure all generations feel included? Will you treat the generations differently? If so, how? Use what you learned.

Engaging your teams

Choose one of the articles in the eLearning to apply to your spa How will you leverage the engagement drivers in Module 10?

Accountability

How will you hold your teams accountable? Read the blogs from the past week and take an idea from your classmates work. Be sure to leverage the HBR article within the eLearning and describe how you will use all five steps. What recognition tactics will you use? You should list at least 3 here

Conclusion

End by talking about how you will measure the overall success of your spa.