IT enabled service $($e$.$g$.,$ RedBox, Car$2$go$)$

This site contains the following types of functionality

a$)$ Registration. This process allows customers to become a registered users and create

profiles, including payment information.

b$)$ Browsing Product Catalog, Locations, Scheduling and Supply. This process will allow

customers to browse the products, locations, reserve goods.

c$)$ Supply and Maintenance. The firm needs to ensure timely delivery, maintenance and

supply of the desired goods.

d$)$ Shipping and Returns. This process allows the company to track goods and returns and

send appropriate emails to users.

e$)$ Feedback. This process emails users asking them to provide feedback about the quality of

the videos that they have viewed $($ratings$,$ damaged discs etc.$)$

f$)$ Recommendations: This process makes recommendations to users based on their past

behavior