Question: IT IS Answer the following questions: 1. Explain why the concept of cross-functional focus and the critical success factors are essential to the success of

IT IS Answer the following questions: 1. Explain why the concept of cross-functional focus and the critical success factors are essential to the success of the process management approach. Give example (5 Marks) 2. Describe when waste creeps into a process? Give two examples of waste. (4 Marks)

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