it is cookery subject.

4. This task is to be assessed in the student's workplace where they can be seen interacting with a number of customers and various requests. After the observation period, sit with the student and ask them the verbal questions, which will be followed by three scenarios where they will need to deal with customer complaints. a) Discuss how you seek feedback from staff and customers so you can improve performance in customer service delivery? Student details methods they have used for collected feedback e... casual conversations, performance reviews, surveys, customer feedback forms on check out etc and how they have used this information to improve customer service delivery. Other: Answer here... b) Discuss how you identify problems with products and/or services and take action before providing this to a customer. Provide an example. c) Discuss how you anticipate delays in provision of products and/or services and provide regular updates to customers on time frames and outcomes. Provide an example. Student satisfactorily described how they check the quality and if they notice a problemes it is the wrong meal, they immediately correct the problem before providing it to the customer. For example, they take it back to the kitchen-request the correct meal and approach the customer with the delay and the solution before the customer has time to complain. Other: Student satisfactorily discussed how they handle this. They may refer to anticipating: Number of guests/bookings Number of staff available and their competencies Previous or current problems with certain products/services Providing timeframes, regular updates and outcomes. For example, apologise that there will be a delay with the barramundi of an additional 15 minutes, ask if that is acceptable or they would like something else, offer another drink while they wait and provide them with an update when they bring the drink over. Other: The student referenced their workplace's policies and procedures in their answer and demonstrated their understanding of their own level of responsibility for compensating customers for service difficulty. In all likelihood as a student they will have no authority but they could mention other job roles and authority levels. Other: d) How do you compensate for service difficulty, and what is your own level of authority in doing so? Reference the policies and procedures in your