Question: It is not important that a support agent knows everything but that they know where they can find the answers to the questions that customers

It is not important that a support agent knows everything but that they know where they can find the answers to the questions that customers may have. What is an area where support agents can look for answers about a network, product or service? a

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Intranet b

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Ticketing system c

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Blog d

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Knowledge base

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