It is possible that an issue register may contain process issues that have a direct impact on business performance and other issues that are only causal in nature or contributors to the issue of concern.

Question 8 options:

	True
	False

Causal influence is the principle that a small number of factors are responsible for the largest share of a given effect.

Question 9 options:

	True
	False

The 80-20 principle provides that 20% of issues are responsible for 80% of the effect.

Question 10 options:

	True
	False

Root cause analysis provides a technique to identify the issues that prevent a process from behaving correctly or not having the required performance.

Question 11 options:

	True
	False

Which of the following is considered a type of cause associated with root cause analysis?

Question 12 options:

	A. Causal factors
	B. Contributing factors
	C. Relational factors
	D. A and B only