It is safe to say that managers do not have complete control over organizational outcomes; the environment has a significant impact. It is important for managers to learn both what the components of the environment are and how the environment will affect their organizations.

To help managers understand how the environment affects their organizations, the environmental uncertainty matrix sorts industries into four cells based on two dimensions: degree of $\_\_\_\_\_\_\_\_$ and degree of $\_\_\_\_\_\_\_\_.$

a$.$

complexity; impact

b$.$

change; flexibility

c$.$

change; complexity

d$.$

impact; uncertainty