It$$s performance evaluation time in your office, and being a student of organizational behavior, you are interested in the quality of the feedback your boss provides to each employee. Fortunately, your coworkers are willing to share their evaluations with you. Below is some background information on each coworker, together with some feedback provided by your boss.

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Mark is somewhat of a problem employee. A few of his coworkers have even complained about his negative attitude and refusal to do anything beyond what$$s listed in his job description. Mark$$s feedback from the boss: $$You should try to be more like Jim going forward. He has a great attitude; he is always smiling, and he is very motivated to take on additional responsibilities.$$