Question: It should have been easy to settle Abe's collision claim. Abe's 2 0 0 1 Lincoln was clearly a total loss, and it was easy

It should have been easy to settle Abe's collision claim. Abe's 2001 Lincoln was clearly a total loss, and it was easy to establish its actual cash value based on recent sales of other 2001 Lincolns. Consequently, Anne Adjuster was surprised to discover that Abe thought his car, which was in tip-top condition, was worth more than Anne did. In establishing the company's position in resolving this claim, Anne failed to take into account:

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