It sounds like Starbucks really took the time to develop a plan and review it frequently with everyone on every shift to ensure full compliance. Bu doing this they were able to keep both staff and customers safe while also continuing to provide the same service customers have come to expect. I found it interesting when you said "Representatives are cheerful as they understand that these progressions permit them to keep their positions when the nation is going into downturn." In a way I feel like this may contribute to a negative atmosphere because it makes it sound like the company is telling everyone that they should be happy they have a job and not complain. Do you feel like the company could have done something better to make employees feel secure in their positions?