IT Warehouse, a locally based IT services provider, has encountered significant challenges stemming from its poor knowledge management practices and a lack of essential decision$-$making skills within its workforce. Consequently, the company has experienced a decline in operational efficiency, missed opportunities for innovation, and reputational damage due to avoidable security breaches and data mishandling incidents. Financial data reveals a decline in profitability over the past fiscal year, attributed in part to increased costs associated with addressing these issues. Quantitative analysis indicates a decrease in employee productivity and customer satisfaction ratings, while functional assessments highlight deficiencies in project execution, IT skills and decision$-$making processes predominately at low and middle level management. Recognizing the urgency of the situation, IT Warehouse is seeking to overhaul its information and knowledge management strategies and address skill gaps within its workforce by leveraging various types of Knowledge Management Systems.

Q: Given the outcome of the quantitative and functional analysis conducted by IT Warehouse, propose specific Information Technology and Knowledge Management measures, tools and$/$or protocols that IT Warehouse can implement to improve their project execution, decision$-$making and IT Skills.