$"$It went live in June $2002$ and that $[$inaudible$].$ But you will appreciate at this point that it only had improved $-$ let me call it$,$ a second $[$unclear$]$ component of the port, considering the primary element, the actual operation $-$ cargo handling operation $-$ forecast and achieving a quick turnaround time of the vessel. So that now propelled the second phase of the KPI strategy, which is the implementation of the Kilindini Waterfront Automated Terminal Operating System. That is abbreviated as KWATOS.

Facilitator: KWATOS is Kilindini...

Interviewee: Yes. Waterfront Automated Terminal Operating System.

Facilitator: System?

Interviewee: Yeah. So$,$ the second phase essentially was to provide an ICT solution to now the cargo handling component of the port. The administrative part of the port was essentially tackled by the implementation of SAP. So basically, then the process began in late $2005$ and it culminated and went live in June of $2008.$ Now the Kilindini waterfront system basically automates the operational component of $[$inaudible$]$ improved in the terminal, the conventional cargo terminal, our outputs that are in the container depots $-$ one at Nairobi, one at Kisumu.

Of course, you cannot really satisfactorily talk of achieving efficiency in terms of productivity and throughput if you only improve on handling cargo without having to look at the marina component, which is responsible for ships' reception and departure from the port. So$,$ the marine department was also automated using the KWATOS system, so as to cater for what needs of ship reception at the port, timely berthing and mooring of ships, and of course the subsequent ship operation. Again, after the culmination of $[$inaudible$]$ then the de berthing the vessel and departure.

So that was taken $[$inaudible$]$ KWATOS system. But I will give you an elaborate presentation in PowerPoint on the impact it has had in port operations and business processes and actually adopting best practice $-$ trying as much as possible to adopt best practice $-$ and challenges that have been experienced and are still being experienced at this point in time. So that marked the second phase of the KPA ICT strategy. from the above transcript, The ports organisation had some existing problems$/$challenges that motivates them to implement a new technology in order to solve them. What were those problems