Question: Item 1 9 The U . S . award that recognizes firms that meet customer needs, produce high - quality products, and have customer satisfaction

Item 19
The U.S. award that recognizes firms that meet customer needs, produce high-quality products, and have customer satisfaction ratings that are better than those of competitors is known as
Multiple Choice
MBO standards award.
the Six Sigma quality award.
the Malcolm Baldrige National Quality Award.
ISO 14001 standards.

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